Return policy
1. Cancellation and Exchange
1.1 Once an order is placed through our website, you can cancel or modify it by sending us an email at contact@eramodi.com
1.2 Once an order is packed, it cannot be canceled or modified; instead, the order must be returned to us in accordance with Section 10 below. Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then return them to us. Of course, you can notify us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receipt of the order if the goods have not been received.
1.3 As we use a fully automated system, orders are activated immediately upon shipping. Therefore, it is unfortunately not possible to interrupt the shipping process before delivery, so a refund before receiving the goods is only possible up to 15 minutes after placing the order.
2. Returns and Refunds
2.1 Our exchange Policy is part of these Terms under which you can visit and use our Website.
2.2 If you are not entirely satisfied with your order, you can send an email indicating which product you wish to return and return the product to us. The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, received the last product.
2.3 Return shipping and costs are the responsibility of the customer.
2.4 The customer is entitled to a exchange only if the product has been received by us. We inspect the returned product upon arrival.
2.5 You must ensure that the Product is sent back to us in the same condition in which you received it and that it is well-packaged. The Product must be unused, with no tampering of the Product labels, and must be in its original packaging. If a product is returned to us in unsuitable condition, we reserve the right not to accept the return of the product. If a Product is returned to us in damaged condition, we reserve the right not to accept the return of the Product.
2.6 Our processing time for returns depends on your order. You will receive your refund within 30 days after receipt and approval of the exchange.
We only offer exchanges for another item/size.
2.7 If we are satisfied with the condition of the returned Product, we will send you an email confirming the approval of your exchange. Once we have notified you that your return has been approved, the amount will soon be refunded to the payment method used for the order. There are no costs associated with storing the product.
2.8 The cancellation is complete when we have received the physical goods.
2.9 Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then return them to us. Of course, you can notify us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receipt of the order if the goods were not received.
3. Steps for Cancellation
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Request the return form from our support and send it back to us completed, signed, and scanned.
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Return the goods. Use only a return method with a tracking number so that we can assign your return. This way, you notify us of the return in advance, and the received goods can be clearly assigned to the correct order. This is the only way we can guarantee a quick refund. Upon receipt of the return, we will be informed of the receipt, and the refund can take place. Use only a shipping method with a tracking number for the return so that we can assign your return.